Maju36 Platform Terms and Conditions — Your Rights and Responsibilities

1Acceptance of Terms and Conditions

Welcome to maju36. This Terms and Conditions document ("Terms") is a legally binding agreement between you ("User") and maju36 ("Company", "we") governing the use of our platform, website, mobile application, and all related services we provide.

By registering an account, making a deposit, accessing any section of the platform, or downloading the maju36 app, you hereby acknowledge that you have read, understood, and agree to be fully bound by these Terms along with all related policies, including our Privacy Policy and Responsible Gaming Policy.

These Terms shall be read together with any specific game or promotional rules that may be issued from time to time. In the event of any conflict between these general Terms and the specific rules of a particular game or promotion, the specific rules shall take precedence for the purposes of that game or promotion only.

2Eligibility and Account Registration

To register and use the maju36 platform, you must meet all of the following eligibility requirements at all times:

• Aged 18 years and above — maju36 does not permit underage individuals to use the platform under any circumstances.
• Be located in a jurisdiction that permits online betting, or have obtained the necessary approval from the relevant authorities.
• Not currently enrolled in any active self-exclusion program, whether at maju36 or any affiliated betting platform.
• Acting under the influence or pressure of a third party when making betting decisions.
• Register only one (1) account per individual — multiple accounts are not permitted under any circumstances.

During the registration process, you are required to provide truthful, accurate, and complete information, including your full name, date of birth, phone number, and a valid email address. maju36 reserves the right to verify your identity through a Know Your Customer (KYC) process at any time, particularly before processing withdrawals that exceed certain limits.

Documents that may be required during KYC verification include:

• Valid Malaysian Identity Card (MyKad) or passport.
• Recent bank statement or utility bill (not older than 3 months) as proof of address.
• Screenshot or verification of the e-wallet account used for the deposit.

3Account Usage and Security

Your maju36 account is personal and may not be transferred, shared, or used by any other party. You are fully responsible for all activities that occur in your account, including any transactions made.

Your responsibilities in maintaining account security include the following:

• Keep your password confidential and do not disclose it to anyone, including maju36 staff.
• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for an additional layer of security.
• Log out of your account after each session, especially on shared devices.
• Report to the maju36 support team immediately if you suspect unauthorized access.

Maju36 will not be held responsible for any losses arising from your failure to keep your login credentials secure. However, if you report a suspected fraud promptly, our team will investigate and take appropriate action.

4Deposits, Withdrawals and Financial Transactions

Maju36 supports a variety of payment methods suited for users in Malaysia, including direct bank transfers to all major banks, Touch 'n Go eWallet, GrabPay, and other e-wallet options. All transactions are processed in Malaysian Ringgit (MYR).

Deposit:

• The minimum deposit is MYR 30 for most payment methods.
• Deposits are credited to your account automatically within 5 minutes of confirmation being received.
• Deposited funds must be used for legitimate betting activities and may not be used solely for the purpose of currency exchange.
• Maju36 reserves the right to decline deposits if there are signs of money laundering or fraudulent activity.

Withdrawal:

• The minimum withdrawal amount is MYR 50 for bank transfers and e-wallets.
• KYC-verified withdrawal requests are processed within 3 to 5 minutes.
• Withdrawals must be made to the same account used for the deposit method to prevent fraud.
• Maju36 reserves the right to request additional verification for withdrawals exceeding MYR 5,000 in a single day.
• Maju36 does not charge any processing fees for withdrawals; however, your bank or e-wallet provider may impose their own charges.

5Bonuses, Promotions and Rollover Requirements

Maju36 offers a variety of bonus and promotion programs for both new and existing members. All bonuses are subject to rollover requirements (wagering requirements) that must be fulfilled before any withdrawal of bonus funds can be made.

General principles applicable to all maju36 bonuses:

• Rollover conditions are clearly stated on the relevant promotions page — no hidden rollover requirements.
• Bonuses may not be transferred between accounts or converted directly to cash without fulfilling the rollover requirements.
• Only one bonus may be activated at a time unless otherwise stated in the relevant promotion's terms.
• Maju36 reserves the right to void bonuses and associated wins if there is evidence of promotional abuse or fraud.
• The welcome bonus is only available to new members making a first deposit above the set minimum threshold.
• All bonuses have a validity period as stated in their respective promotional terms.

Maju36 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. However, bonuses that have already been activated and are currently in the rollover process will not be affected by such changes.

6General Wagering Rules

All bets placed on the maju36 platform are subject to the specific rules set for each game type or sport. Users are responsible for understanding the relevant rules before placing any bets.

• Confirmed bets cannot be cancelled or modified except under specific circumstances, such as event cancellation or a proven technical fault originating from maju36.
• Maju36 reserves the right to void bets and issue refunds if a sporting event is cancelled, postponed by more than 12 hours, or if an invalid result occurs due to confirmed fraud.
• Wins will be credited to your account automatically within minutes of the official result being confirmed.
• In the event of a technical failure or odds display error, maju36 reserves the right to void the affected bets and refund the wagered amount to the user.
• Minimum and maximum betting limits vary by game type and your account's VIP level.

7Prohibited Activities

Maju36 users are strictly prohibited from engaging in any of the following activities. Violation of any of these prohibitions may result in permanent account suspension or closure, as well as legal action where appropriate:

• Multiple accounts: Registering or using more than one account simultaneously or consecutively.
• Bonus abuse: Exploiting promotions through betting techniques specifically designed to meet rollover requirements without genuine risk (bonus abuse or bonus whoring).
• Money laundering: Using the maju36 platform to conceal or transfer illicit funds.
• Payment fraud: Using stolen, falsified, or unauthorized payment information belonging to another person.
• Game manipulation: Using software, bots, automated scripts, or any technological tool to gain an unfair advantage in games.
• Unauthorized collusion: Colluding with other players in ways that violate the rules of the game, including collusion in poker or table games.
• False claims: Making false claims against the platform, staff, or other players.
• Use of VPN to bypass regional restrictions: Using a VPN or proxy to access the platform from a restricted jurisdiction.

8Data Privacy and Information Security

Maju36 respects your privacy and is committed to protecting the personal information you share with us. The collection, use, and storage of your personal data is governed entirely by our Privacy Policy, available at Privacy Policy page.

In summary, we collect the following information for platform operational purposes:

• Identity information (name, date of birth, identification number) for KYC verification.
• Contact information (email, phone number) for account communication and customer support.
• Financial transaction data for processing deposits, withdrawals, and compliance with anti-money laundering (AML) regulations.
• Platform usage data for improving user experience and detecting fraudulent activity.

Maju36 will not sell or rent your personal information to third parties for marketing purposes. Your information is only shared with technical partners involved in delivering the platform's services, and only to the extent necessary.

9Account Suspension, Closure and Termination

Maju36 reserves the right to suspend or close a user's account for the following reasons without prior notice:

• Violation of any part of these Terms and Conditions.
• Suspected or confirmed fraud, money laundering, or other illegal activity.
• Failure to provide the requested KYC documents within the stipulated timeframe.
• Account usage by minors.
• Self-exclusion request by the user themselves.

If your account is suspended or closed due to a Terms violation, any valid balance (excluding bonuses or winnings obtained through fraudulent activity) will be returned to you once the investigation is complete. Investigations typically take between 7 and 30 business days depending on the complexity of the case.

Users who wish to voluntarily close their account may do so by contacting our customer support team. Account closure requests will be processed within 24 business hours.

10Liability Limit

To the extent permitted by applicable law, maju36 shall not be liable for any indirect, consequential, special, or punitive losses arising from the use of the platform, including:

• Financial losses resulting from unfavorable betting outcomes.
• Service disruptions caused by factors beyond our control, such as internet outages, natural disasters, or third-party cyberattacks.
• Losses resulting from a user's failure to secure their account login credentials.
• Errors in information provided by third-party data suppliers.

The maximum liability of maju36 to any user under any circumstances shall not exceed the total deposits made by that user in the 30 days prior to the claim arising.

11Amendment of Terms and Conditions

Maju36 reserves the right to modify, add, or remove any part of these Terms at any time. Registered users will be notified of any material changes via email or in-account notification at least 7 days before the changes take effect, except in cases requiring immediate action for platform security.

The "Last Updated" date shown at the top of this document will be updated each time an amendment is made. You are encouraged to review this page periodically to ensure you remain compliant with the latest version of the Terms.

Continued use of the maju36 platform after any amendments take effect constitutes your acceptance of the revised Terms. If you do not agree with the amendments, you have the right to close your account and withdraw your balance before the effective date of the changes.

12Responsible Wagering and Support

Maju36 deeply values the mental and financial well-being of all users. Betting should remain a form of entertainment, not a source of stress or financial burden. We provide a range of tools and resources for users who need support.

Self-control tools available in your account:

• Daily, weekly, and monthly deposit limits that you can set yourself.
• Cool-off period ranging from 24 hours to 30 days, with no need to contact support.
• Self-exclusion for a period of 6 months up to permanent exclusion.
• Wagering activity tracker for personal review.

For more information on responsible betting or if you need assistance, please visit our Responsible Gaming Our support team is also available to assist you 24 hours a day, 7 days a week.

Contact us:
For any enquiries regarding these Terms and Conditions, please contact the maju36 support team via live chat on the platform, or by email at [email protected].