Privacy Policy

Maju36 Privacy Policy — Your Personal Data Protection

Your privacy is our priority. Find out exactly how maju36 collects, uses and protects your personal information every time you use our platform.

Updated: 1 January 2026
Malay
PDPA Compliant

Maju36's Privacy Commitment

Six core pillars that form the foundation of our data protection policy

Advanced Encryption

All personal data and financial transactions are protected with 256-bit SSL encryption. Your information is never transmitted in plain form over the network.

No Data Sales

Maju36 has never sold, rented or shared your personal data with third parties for marketing purposes. Your data belongs entirely to you.

Secure Data Storage

Our servers use multi-layered security infrastructure with 24/7 monitoring. Data backups are performed regularly with strict access controls.

Full Control in Your Hands

You have the right to access, correct, transfer or request deletion of your personal data at any time via your account settings.

Consent Preferences

We only collect data that is strictly necessary and obtain your consent before using data for purposes beyond account operations.

Malaysia PDPA Compliance

Maju36's privacy policy fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards.

This Privacy Policy is effective from 1 January 2026. Your continued use of the maju36 platform after that date constitutes your acceptance of this policy.

1Introduction and Scope of This Policy

Maju36 takes our responsibility to protect every user's privacy seriously. This Privacy Policy explains in detail how we collect, store, use and protect your personal information when you use the website, mobile app and all services provided by maju36.

This document applies to all maju36 platform users regardless of access method — whether via a web browser on a computer, smartphone, tablet or an app downloaded from download page us. By registering or using our platform, you confirm that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with Terms and Conditions maju36. Both documents together form the complete agreement between you and maju36 regarding your use of the platform and the handling of your personal data.

2Personal Data We Collect

Maju36 only collects data that is strictly necessary to deliver a safe, seamless service that meets legal requirements. The following are the categories of data we collect and the purposes for which they are collected:

Data Category Example Information Primary Purpose
Identity Information Full name, date of birth, MyKad / passport number KYC verification, AML compliance
Contact Information Email address, phone number Account communications, customer support
Financial Data Bank account number, e-wallet details Deposit and withdrawal processing
Usage Data Betting history, games played, session duration Service improvement, fraud detection
Technical Data IP address, device type, browser, operating system Account security, platform optimisation
Location Data Country, time zone (based on IP) Regional restriction compliance, multi-time zone support

We do not collect sensitive information such as biometric data, medical records or religious information unless specifically required to fulfil certain verification requirements and with your explicit consent.

Our data minimisation principle ensures that every information field we request has a clear and legitimate purpose. We do not collect data "just in case".

3How We Use Your Personal Data

The data we collect is used responsibly and only for the stated purposes. The following are the primary uses of your personal data on the maju36 platform:

  • Account management: Creating, verifying and maintaining your account, including KYC processing and identity verification.
  • Transaction processing: Processing deposits, withdrawals and all financial activities in your account securely and accurately.
  • Platform security: Detecting and preventing fraud, money laundering, multiple accounts and activities that violate our Terms and Conditions.
  • Customer support: Responding to enquiries, resolving complaints and providing effective technical support.
  • Service communications: Sending important account-related notifications such as transaction confirmations, security alerts and policy updates.
  • Marketing (with consent): Sending promotional information, bonuses and special offers only if you have given consent to receive them.
  • Product improvement: Analysing platform usage patterns to improve user experience and develop better new features.
  • Legal compliance: Fulfilling reporting obligations to relevant authorities under anti-money laundering (AML) laws and applicable wagering regulations.
You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team. Withdrawing marketing consent will not affect the normal operation of your account services.

4Data Sharing and Disclosure

Maju36 does not sell or rent your personal data to any third party. However, in operating a safe and legally compliant platform, we may share your data with the following categories of parties under limited and controlled circumstances:

  • Technical service providers: Companies that provide server infrastructure, payment processing, KYC services and database management. All such providers are bound by strict data confidentiality agreements.
  • Game software providers: Game studios and content providers that supply slot games, live casino and sports products for the maju36 platform. Only the minimum data required for game functionality is shared.
  • Legal authorities: Law enforcement agencies, regulatory bodies and courts when maju36 is legally required to disclose such information. We only disclose the minimum necessary data in these situations.
  • Analytics providers: Analytics services that help us understand platform performance and user behaviour on an aggregated and anonymised basis.

In all data-sharing situations, maju36 ensures that data recipients adhere to data protection standards equivalent to or higher than our own. Comprehensive data processing agreements (DPAs) are signed with every third-party service provider.

5Data Storage and Security Measures

The security of your data is a responsibility we take seriously every day. maju36 implements multiple layers of technical and organisational security to protect your personal information from unauthorised access, alteration, disclosure or destruction.

Technical security measures we use:

  • 256-bit SSL/TLS encryption for all communications between your device and our servers.
  • Encryption at rest for all databases containing personal information.
  • Role-based access control (RBAC) ensuring that only authorised staff can access user data.
  • Continuous 24/7 security monitoring with an intrusion detection system (IDS) and automated incident response.
  • Regular security audits by independent third parties to identify and address system vulnerabilities.
  • Mandatory two-factor authentication (2FA) for all internal administrative access.

Data Retention Period: maju36 retains your personal data for as long as necessary to fulfil the purpose of collection or to meet legal requirements, whichever is longer. Generally, active account data is retained for the duration of active membership and up to 7 years after account closure for AML compliance purposes.

In the event of any data breach that may affect your personal information, maju36 is committed to notifying you within 72 hours of becoming aware of the incident, in line with data protection best practices.

6Cookies, Pixels and Tracking Technologies

Maju36 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security and understand how users interact with our services. The following are the types of cookies we use:

  • Essential cookies (strictly necessary): Required for core platform functions such as login session management, security and transaction integrity. These cookies cannot be disabled.
  • Performance cookies: Collecting information on how users interact with the platform (most visited pages, error messages) to help us improve our services. All data is aggregated and anonymised.
  • Functionality cookies: Remembering your preferences such as language, time zone and display settings to provide a more personalised experience.
  • Analytics cookies: Helps us understand traffic patterns and platform usage through trusted third-party analytics services.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality and user experience of the maju36 platform. For more information on managing cookies, refer to your browser's help documentation.

7Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and maju36's privacy policy, you have the following rights regarding your personal data. We are committed to processing every request within 14 business days:

Right of Access

You have the right to request a copy of all personal data we hold about you, including account information, transaction history and activity logs.

Right to Rectification

If any of your personal data is inaccurate or outdated, you have the right to request prompt correction. Accurate data ensures a better experience for you.

Right to Erasure

You may request the deletion of your personal data. Such requests will be processed subject to applicable legal retention obligations.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes or based on our legitimate interests at any time.

Right to Data Portability

You may request your personal data in a machine-readable format (such as JSON or CSV) for transfer to another service provider.

Right to Restriction of Processing

In certain circumstances, you may request that we restrict the processing of your data while a dispute or review is pending.

8Children's Data Protection

Maju36 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect, store or process personal data of individuals under the age of 18 under any circumstances.

The maju36 account registration process requires age and identity verification through KYC. Any account found to be owned or used by an underage individual will be closed immediately and all associated funds will be returned to the original source in accordance with established procedures.

If you discover that a child has registered for or is using the maju36 platform, please contact our support team immediately at [email protected]. We will take immediate action to protect the child.

9Privacy Policy Amendment

Maju36 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements or service improvements. You will be notified of any material changes through:

  • In-account notification upon your next login after the amendment takes effect.
  • Notification emails sent to the email address registered in your account.
  • An update to the "Last Updated" date shown at the top of this document.

Continued use of the maju36 platform after any amendment to this Privacy Policy takes effect will be considered your acceptance of those changes. If you disagree with any amendment, you have the right to close your account and request deletion of your data before the amendment takes effect.

10Contact Us About Privacy

If you have any questions, concerns or wish to exercise your privacy rights, maju36's Data Protection Officer (DPO) team is ready to assist you. We are committed to responding to every enquiry within 3 business days.

Ways to contact us:

  • Live Chat: Available 24/7 directly within the maju36 platform — the fastest way to get an immediate response.
  • Email: [email protected] — for written enquiries and official data-related requests.
  • FAQ Page: Visit FAQ page us for answers to the most frequently asked privacy questions.

For complaints that cannot be resolved through our internal channels, you have the right to submit a complaint to the Department of Personal Data Protection Malaysia or the relevant regulatory body in your jurisdiction.

Your Privacy Protected, Your Experience Preserved

With a transparent privacy policy and high-grade security systems, you can enjoy all games and betting on maju36 with complete peace of mind. Register today and experience the difference.

Wagering is for users aged 18 and above. Please bet responsibly.

Bahasa Melayu